Where are you located?
Portland, Oregon, USA.
How much do the hats sell for?
$24.99 and up, the average price is $34.99 - click the Shop links above to find your favorite hat.
Do you take custom or bulk orders?
Yes, we do! We have 24 piece minimum currently and do not make 1 of 1 custom hats currently. If you want bulk custom caps, please fill out a collab request at the link below.
Do you ship worldwide?
Yes! And to all 50 US States.
What does shipping cost?
We have free US Shipping, and $12 international shipping (+ Duties & Taxes applied at landing)
Do you carry fitted hats?
Yes! We have them hidden on the site, but they can be found at this link - https://www.findlayhats.com/products/findlay-fitted
I made a mistake when checking out - can you fix this?
Yep! Please email us firstname.lastname@example.org and we will get you taken care of from there.
You made a mistake when packing my order - can you fix this?
Yes! Please email us or respond to your order confirmation email and we will get you taken care of. Your 100% satisfaction is our only goal, and we will go above and beyond to make sure this is achieved.
How long does shipping take?
It depends on a lot of factors. We try to ship orders out ASAP. Within 2 business days is our goal for processing. For orders with free shipping, it can take 2-5 business days to process. For upgraded shipping, processing is usually within 24 business hours. Once processed, the shipping transit time itself can take 2-7 business days for US, and 1-3 weeks for international.
We are a small operation trying to keep up with the high demand for our hats and do our best to ensure a speedy turn around time. Upgrading your shipping with expedited handling will ensure a faster processing time.
Will you sponsor me?
Please fill out an application on the "Contact Us" Page. If you are not a professional athlete, your best bet is to snag a hat from our website and show us what you can do with it. We are always on the lookout for athletes who wear our hats and create great content with them. That is the best way to get your foot in the door with us.
Can I be a rep for you?
The best thing you can do to show your support for us it to purchase a hat. We are a very small company and your order helps us grow. Once you get a hat, share it on social media, tag us in your photos, tell your friends about us and wear it while having some fun. We notice stuff like this and will reach out if we think you may be a good addition to the Findlay Street Force.
Can I have a free hat?
We are a small operation, and simply can't afford to give away hats every time someone asks... which is every day. If you want to help us grow, simply buy a hat!
Are the hats durable?
Indeed! Each hat is inspected for quality in structure and build and should survive most good times.
Can I take my hat in the water?
Yes! But please use caution and follow the directions on the "How To Use Your Hat" page. Always tie a small knot under the clip and ensure the hat is on tight. Please note, these hats are not waterproof, but fresh water should not damage the hat.
What do you do in house?
Design, embroidery, laser cutting the leather, hand dying, treating & stitching the leather patches, grommeting the caps, laser cutting the wood clips, cutting, tying & styling the laces, screen printing, cutting sewing & applying the hidden pockets. We put a lot of pride time & energy into doing this the best we can.
We are still a young brand and we do not have the funds to build a complete hat from scratch out of our garage, though it is our ultimate intention, we aren't there yet. Here is a video that shows everything we do in-house, which is a very hands-on, tedious process and something that we are proud of and hope to continue including more aspects of production done in-house. https://vimeo.com/196499440
Where are the base hats made?
We use multiple trusted blank cap manufactures, however, the majority of the caps are made overseas in China. Please reach out for more info on a specific hat if needed.
Why do some of your hats fit differently?
Our hats have a couple different fits for a couple of reasons. First, we have 2 different suppliers for our blank hats and 1 manufacturer for our custom caps, like the hats with a sublimated design on their brim. Basically, we get our blank hats from 3 different sources. All three of these places make their caps a little differently, and while similar, you may notice a difference. At this stage of our company, using these three sources is the best way to offer the variety of caps we currently provide, but at the cost of a less than 100% uniform fit. Past that, hats can vary slightly from batch to batch based on such minor details as stitching placement, fold & stitch tolerance, how the snaps are stitched in etc. These minor production variances can play a big part in the end fit of the cap. As we grow we hope to move to a single manufacturer, so we have a uniform, perfect fit across the board. Just one step at a time. We do have a satisfaction guarantee, so if you ever get a hat that isn't right for whatever reason, you can send it back to us and swap out with something else, or we can give you a full refund.
Can I wear it in Salt Water?
Yes...but do so at your own risk - we highly encourage you to wash the hat with fresh water ASAP
Do the hats come with a warranty?
Yes, if your hat ever breaks or is damaged we will fix or replace it for free. Info on warranty - http://www.findlayhats.com/warranty
My hat was lost due to falling off or stolen :(
Sorry to hear that. Email us directly with more info and we will do our best to make sure you are taken care of.
I have a suggestion!
We are still a young company and learning about the limits of our hats, so if you have any ideas for improvement, we are all ears! Email us!
Can I remove the laces?
Yes! All laces can be removed and swapped out for other colors or styles. Though the thought of a laceless Findlay Hat hurts our feelings :/
Where do the laces go inside of the hat?
There is an inside grommet (hole) so the laces go over the bill and into that hole.
Where is your store?
We are located in North Portland at 1812 N Columbia BLVD Suite B6 Portland, OR 97217 - more info can be found at the link below